Force Session Closed

The Force Session Closed command, accessed in Administrative Tools under the Sessions tab, immediately ends the selected user’s GENESYS session.

 

 

Occasionally, a session will stop responding to the system. These are called “hung” sessions. Such sessions will need a Force Session Closed command to end the session. A user may not close their own session.

 

NOTE:

What permissions are required to stop a user’s session? To stop a session, a user must be part of the Administrators group.